The UCD Acquisition Funnel

The UCD Acquisition Funnel

coined by Jason Barnard in 2025.
Description
The UCD Acquisition Funnel is Kalicube's proprietary model of the modern customer journey, where the three phases of The Kalicube Process are strategically mapped to the three stages of the funnel: Deliverability drives Awareness, Credibility wins Consideration, and Understandability secures the final Decision.
The The UCD Acquisition Funnel definition
This model provides the strategic "why" behind the structure of The Kalicube Process. It maps Kalicube's engineering methodology directly to tangible business outcomes, creating a complete, end-to-end system for driving results in an AI-driven landscape. Unlike traditional funnels that only describe the customer's journey, The UCD Acquisition Funnel provides the brand-side operational blueprint for guiding users through that journey. It works by systematically building the brand's narrative from the bottom of the funnel up, first securing the conversion point (Decision), then winning the evaluation stage (Consideration), and finally driving new discovery (Awareness).
How Jason Barnard uses The UCD Acquisition Funnel definition
The UCD Acquisition Funnel is the strategic blueprint for how The Kalicube Process is deployed for all clients. It dictates our order of operations, ensuring we deliver value at the most critical business points first. We use this model to focus our efforts, starting by securing the bottom of the funnel with the Understandability Phase. Once the brand is optimized to convert existing prospects, we move up the funnel to win the "bake-off" against competitors in the Credibility Phase and finally drive top-of-funnel discovery in the Deliverability Phase.
Why The UCD Acquisition Funnel matters to digital marketers
For over a century, marketers have used the AIDA model (Attention, Interest, Desire, Action) to understand the customer's psychological journey. In the AI era, where AI Assistive Engines act as the primary guide, a new operational model is needed. As defined by Jason Barnard, The UCD Acquisition Funnel is the essential modern update. While AIDA describes the customer's path, the UCD model provides the brand's engineering plan to influence that path. It is the practical framework that allows a business to systematically build its narrative to win at each stage of the journey, ensuring that the brand is not just a passive participant in the funnel but its active architect.
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